EASY-TO-USE CHAT SOFTWARE

In today’s modern, high-tech world, it is becoming more difficult to stand out from the crowd. Most businesses understand the need for a quality, user-friendly website, but many still struggle to find ways to convert traffic into paying customers. At iBoost, we help companies of all sizes find ways to improve their online reach with professional SEO, digital marketing and web design services. Online chat services for websites are a popular new method for communicating with customers directly. Yet, live chat for businesses is also an underutilized tool. If you’re looking for an edge, then integrating chat software might be the perfect way to get ahead of the competition.

How Do Customers Benefit from Chat Software?

While many become quickly aware of the rewards of live chat for businesses, some may not be sure if it will benefit the customers. Since live chat has become more commonplace, many online consumers prefer to use a website with live chat capabilities. It may make them feel more comfortable finalizing a purchase when they have a knowledgeable person who can answer their questions right away. Since building trust is one of the most important aspects of developing relationships with potential customers, utilizing chat software is a good idea for both buyers and sellers.

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FEATURES

Live chat software provides an opportunity for interested online shoppers to connect directly with a customer representative. Rather than being placed on hold for half an hour, or waiting patiently for an email response, buyers can interact with customer support immediately. The software itself works similarly to an instant messenger and can also provide valuable data and insights into customer needs and expectations.

Pre-Defined Messages
Unlimited Agents
Capture Leads
Customizable Widgets
Customizable Messages
Monitor Agent Chat History
Turn Vistors into Customers
More Ways to Communicate

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Reasons to Invest in Live Chat for Businesses

The number of benefits that live chat offers to companies is nearly limitless. Not only does it improve customer satisfaction, but it can also have a positive impact on your conversion rate and search engine optimization. In many instances, online buyers may have questions about products or services that keep them from finalizing their purchases. If someone can’t get help right away, they’re more likely to exit the site and search for answers elsewhere. When you have live chat available on the screen, potential customers will be more likely to ask for assistance. If they feel their questions have been adequately answered, there will be an increased chance of making a sale. Best of all, live chat enables companies to utilize this amazing feature, without the need to create a large customer service department. Thanks to this advanced technology, businesses can now provide high quality customer service, with less overhead expenses.